Our Appointment & Cancellation Policies
Please see our updated appointment and cancellation policies before scheduling an appointment with a counselor
Appointment Policy
Clients may schedule up to 2 pending appointments, limiting to (1 appointment/week). with a Mason SBDC counselor. Please note that your counselor must recommend any additional appointments.
Cancellation Policy
Cancellation policy: Please be advised that a 24-hour* notice is required to cancel an upcoming appointment.*Notification has to occur during regular business hours: Mon- Fri, 9 AM – 5 PM (Not weekends)
Failure to do so inconveniences counselors and the program’s clients who are on the waiting list for an appointment.
You are considered a no-show if you miss your appointment without notifying the team or counselor.
- A ‘missed appointment’ notice will be sent for the first occurrence and marked on our records
- Any subsequent no-shows will be flagged as well.
- Missing or Cancelling appointments twice in a row or three times within a three-month period will result in suspension of services.
- You will be suspended from scheduling an appointment for six months.
To comply with notification requirements please email 
or give us a call at 703-261-4105 to inform us of your cancellation.