Our Cancellation Policy
Please carefully review our updated cancellation policy before you schedule an appointment with one of our counselors.
Please be advised that a 24-hour* notice is required to cancel an upcoming appointment. *Notification has to occur during regular business Hours – Mon- Fri, 9 AM – 5 PM. Not weekends. Failure to do so inconveniences counselors and the program’s clients who are on the waiting list for an appointment.
You are considered a no-show if you miss your appointment without notifying the team or counselor.
- A “missed appointment” notice will be sent for the first occurrence and marked on our records
- Any subsequent no-shows will be flagged as well.
- Missing or Cancelling appointments twice in a row or three times within a three-month period will result in suspension of services.
- You will be suspended from scheduling an appointment for six months.
To comply with notification requirements please email or give us a call at 703-261-4105 to inform us of your cancellation.