Cancellation Policy

Our Cancellation Policy

Please carefully review our updated cancellation policy before you schedule an appointment with one of our counselors. 

When you schedule an appointment to see one of our counselors, you are holding a spot of someone that may need urgent assistance. To be respectful of our other clients, 24-hours’ notice is required to cancel an appointment. This policy refers to business hours (9:00 AM to 5:00 PM), not weekends, holidays, or days off.

  • The first time that this occurs, we will send a “missed appointment” notice. It will then show up on our records that you have missed an appointment, and it will count as strike one, the same thing will occur after the second missed appointment.
  • If this occurs three times in a row or three times within a three-month timeframe, you will be unable to schedule an appointment with us for six months.

To avoid violating this policy, please either email us at email picture or give us a call at 703-261-4105.

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