Our Policies

Appointment Policy

Clients may schedule up to 2 appointments (must be 3 weeks apart) with a Mason SBDC counselor.
Please note – Any additional appointments must be recommended by the counselor.

Cancellation Policy

Cancellation policy: Please be advised that a 24-hour* notice is required to cancel an upcoming appointment.*Notification has to occur during regular business hours: Mon- Fri, 9 AM – 5 PM (Not weekends)

Failure to do so inconveniences counselors and the program’s clients who are on the waiting list for an appointment.

You are considered a no-show if you miss your appointment without notifying the team or counselor.

  1. A ‘missed appointment’ notice will be sent for the first occurrence and marked on our records
  2. Any subsequent no-shows will be flagged as well.
  3. Missing or Cancelling appointments twice in a row or three times within a three-month period will result in suspension of services.
  4. You will be suspended from scheduling an appointment for six months. 

To comply with notification requirements please email help@masonsbdc.org or give us a call at 703-261-4105 to inform us of your cancellation.