Cancellation Policy

Please be advised that a 24-hour* notice is required to cancel an upcoming appointment.
*Notification must occur during regular business hours – Mon- Fri, 9 AM – 5 PM. Not weekends.
Failure to do so inconveniences counselors and other clients on the waiting list for an appointment.

You are considered a no-show if you miss your appointment without notifying the team or counselor.

1. A “missed appointment” notice will be sent for the first occurrence and marked on our records
2. Any subsequent no-shows will be flagged as well.
3. Missing or Cancelling appointments twice in a row or three times within a three-month period will result in suspension of services.
   
4. You will be suspended from scheduling an appointment for six months. 

To comply with notification requirements please email  or give us a call at 703-261-4105 to inform us of your cancellation.