Cancellation Policy

Our Cancellation Policy

Please carefully review our updated cancellation policy before you schedule an appointment with one of our counselors. 

Please be advised that a 24-hour* notice is required to cancel an upcoming appointment.
*Notification must occur during regular business hours – Mon- Fri, 9 AM – 5 PM. Not weekends.
Failure to do so inconveniences counselors and other clients on the waiting list for an appointment.

You are considered a no-show if you miss your appointment without notifying the team or counselor.

  1. A “missed appointment” notice will be sent for the first occurrence and marked on our records
  2. Any subsequent no-shows will be flagged as well.
  3. Missing or Cancelling appointments twice in a row or three times within a three-month period will result in suspension of services.
  4. You will be suspended from scheduling an appointment for six months. 

To comply with notification requirements please email  or give us a call at 703-261-4105 to inform us of your cancellation.

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